At Bitaroo, our policy is to allow each individual user to hold only one account. This policy is in place to ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations, and to maintain the integrity and security of our platform. Having multiple accounts per user could potentially complicate these compliance efforts.
Further Questions:
What if I need a second account for a different purpose?
If you require a separate account for your business or SMSF or Trust, we can definitely help with that. Please click here to see all account type options.
Can family members each have an account?
Yes, each family member who is 16 years of age or older can have their own individual account, provided they each complete the necessary KYC procedures.
What happens if I accidentally create a second account?
If you inadvertently create more than one account, please notify us immediately. We will assist you in consolidating your accounts to comply with our one-account policy.
Can I have a joint account with someone else?
Currently, we only offer individual accounts. Each account must be registered under a single person's name and have completed individual KYC verification.
For any further queries or specific circumstances, please reach out to our customer support team. We are happy to help!