Scammers coach people to say the deposit was their own idea
If another person has asked you to deposit, or to raise your deposit limit, and has told you what to say to Bitaroo about why, please stop. Bitaroo will never ask you to deposit on someone else's instructions, and no genuine investment, romance, job or support contact needs you to raise a limit on their behalf.
You will not be in trouble for telling us, and nobody here will judge you for asking. Please contact our support team before you continue.
More on how these scams work: Scam season: the new playbooks hitting Australians.
AUD transactions can only be accepted from Australian bank accounts in your own legal name (not a third party). Joint accounts are permitted.
To make a deposit, follow these steps
1. Navigate to ‘Account’ → ‘Deposit’ (or directly to ‘Deposit’ if using the app).
2. Want to Auto Buy? Toggle to 'Auto Buy'. Otherwise, proceed to Step 3 below.
3. Choose your deposit method: 'PayID' (also known as OSKO and/or NPP) or 'Direct Credit' (also known as EFT or standard bank transfer)
4. Copy the provided account details, paste them into your bank’s payment screen, and send the payment.
Important
A. Exceeding your 24-hour AUD Deposit Limit will delay processing of the deposit. It is held rather than returned to your bank: see What happens if my AUD deposit is over my limit?
B. A reference number is not required, as each Bitaroo user is assigned a unique bank account number and PayID email address. Learn More
C. Other deposit methods are not supported. This includes RTGS payments and international money transfers. Use only PayID/NPP/OSKO or EFT.
Waiting times
PayID:
• Deposits are near-instant and credited to your Bitaroo account upon receipt.
Caveats:
1. Depending on your bank, first transfers may be held for up to 72 hours.
2. If the bank account name does not exactly match your Bitaroo account name, first deposits may be delayed for manual review. These will appear in ‘Account' → 'Deposit’ as ‘Pending’ during checks. Once approved, future deposits from the same account will be automatically processed.
Direct Deposit (EFT):
• Deposits typically arrive within 1 business day but may take up to 3 business days.