Scammers coach people to say the deposit was their own idea
If another person has asked you to deposit, or to raise your deposit limit, and has told you what to say to Bitaroo about why, please stop. Bitaroo will never ask you to deposit on someone else's instructions, and no genuine investment, romance, job or support contact needs you to raise a limit on their behalf.
You will not be in trouble for telling us, and nobody here will judge you for asking. Please contact our support team before you continue.
More on how these scams work: Scam season: the new playbooks hitting Australians.
Your AUD deposit limit (how much you can deposit into Bitaroo per 24 hours) increases as you complete additional verification. You can request a higher limit at any time.
Where: on the web platform go to Account → Deposit; in the Bitaroo Express app, tap Deposit. From there you can request to increase your limit, and you will be guided through the requirements for the next level.
The limit tiers
- Level 2: $25,000 per 24 hours
- Level 3: $50,000 per 24 hours
- Level 4: $250,000 per 24 hours
Each level asks for some further verification. We will show you what is needed for your next level when you start the request, so there is nothing to prepare in advance.
Limits above Level 4 are considered on a case-by-case basis; please contact support.
Am I eligible for the next level?
Eligibility depends on how you have used your account. If you request an increase and are not yet eligible, we will tell you.
What happens next
Once you submit your request, we will be in touch within 2 to 5 business days.
Related
For how the limits themselves work, see Deposit Limits. If a deposit takes you past your limit, see What happens if my AUD deposit is over my limit?.