Due to a rapid rise in highly sophisticated, AI-assisted hacking attempts, we have made the difficult decision to disable VPN access. We have done this to keep every Bitaroo account and our platform safe.
In the app, you may see "VPN access disabled" or "Unable to Log in".
What to do
If you are unable to sign up or log in while using a VPN, please turn off your VPN, and any proxy or privacy relay, then sign up or log in again. Nothing is wrong with your account, and you do not need to reset your password.
Not using a VPN?
Some networks can look like a VPN to our security checks, for example some workplace, school, hotel or public Wi-Fi networks. Try another network, such as your mobile data.
If you still cannot log in, please contact support and include your public IP address (search "what is my IP" to find it). We will look into it for you.