Yes. You can change your account email address yourself, on the web platform or in the Bitaroo Express app.
Where: on the web platform go to Account > General > Change Email; in the Bitaroo Express app, go to Account > Change Email.
How it works
- Enter your new email address. We send a six-digit code to that address.
- Enter the code. It expires after 15 minutes. If it expires, or if it does not arrive, you can request another one.
- Upload an identity video. Record a short selfie video of yourself holding your photo ID, with each side held close to the camera so it can be read easily. In the video, say your full name, today's date, your new email address in full, that you are asking Bitaroo to change the email address on your account, and why you are changing it. There is more on why we ask for a video in Video Verification.
- We review it. A team member checks your identity video and applies the change. This usually takes 2 to 5 business days.
Things worth knowing
- Your current email address stays in place until the change is applied, so please keep signing in with it until we confirm the new address is live.
- The identity video is required. We cannot review a request without it. You can leave the screen and upload the video later, and your request will be waiting when you come back.
- Entering a different address starts a fresh request and replaces the previous one, so only one request is ever open.
- You can make up to three email change requests in 24 hours.
If you cannot sign in
The steps above are made from inside your account. If you cannot sign in, please Contact Support and tell us the email address registered on the account. We will verify that you are the account owner before making any change, and we will advise next steps from there.
If the Change Email option is not available on your account, please Contact Support and we will advise next steps.