How quickly will I receive a response after submitting a support ticket?
You will receive an instant auto-reply acknowledging receipt of your support ticket.
When can I expect a human reply to my support ticket?
One of our 100% Australian support team members will usually respond within 4 business hours (Monday to Friday, 9am - 5pm AEST).
What if my issue requires further escalation?
Level 2 responses, when applicable, are usually provided within 2 business days. Our actual average response time is closer to 1 business day.