Scammers coach people to say they are acting alone
Someone being scammed is usually told exactly what to tell us, including that nobody is helping them and that the withdrawal is their own idea. If you have been told what to say to Bitaroo, that is the scam. You are not the first, you will not be in trouble for telling us, and you can stop right now.
These are always a scam, whoever the other person says they are:
- Being told to move, send or withdraw your bitcoin to keep it safe, to fix a problem, or to help an investigation.
- Being told what to type, what to say in a video, or being asked to stay on a call while you do it.
- Being asked not to mention that anyone is helping you.
You can stop at any point. Pausing costs you nothing, and nobody here will judge you for asking. Please contact our support team before you continue.
More on how these scams work: Bitcoin scam awareness, and Scam season: the new playbooks hitting Australians.
An API key lets a program connect to your Bitaroo account on your behalf, for example a portfolio tracker, a tax reporting tool, or your own trading script. API keys are available to verified account holders who meet the requirements below.
Who can create an API key?
You need all three of the following.
- An active, verified Bitaroo account. Identity verification must be complete, and if your account requires visa verification, that must be approved as well.
- Video verification for API access. This is a short selfie video recorded specifically for API access, so you may be asked for one even if you have sent us a video before. You upload it from the API screen itself, which tells you what to record at the time. We review the video and respond within 2 business days. There is more on why we ask for a video in Video Verification.
- Two-factor authentication using an authentication app. An authentication app is required for API access. Two-factor authentication by email secures the rest of your account but is not accepted here. See Everything You Need to Know About Two-Factor Authentication (2FA).
Where are API keys created?
API keys are created and managed on the Bitaroo website at trade.bitaroo.com.au, under Account → API. The Bitaroo app does not create or manage API keys. A key created on the website works for the API in the usual way.
How many API keys can I have?
You can hold up to 5 active API keys at a time. Deleting a key you no longer use frees a slot.
Next steps
Once you meet the requirements above, follow Generate API Key.
Already have a key? See Managing and securing your API keys.