Scammers coach people to say they are acting alone
Someone being scammed is usually told exactly what to tell us, including that nobody is helping them and that the withdrawal is their own idea. If you have been told what to say to Bitaroo, that is the scam. You are not the first, you will not be in trouble for telling us, and you can stop right now.
These are always a scam, whoever the other person says they are:
- Being told to move, send or withdraw your bitcoin to keep it safe, to fix a problem, or to help an investigation.
- Being told what to type, what to say in a video, or being asked to stay on a call while you do it.
- Being asked not to mention that anyone is helping you.
You can stop at any point. Pausing costs you nothing, and nobody here will judge you for asking. Please contact our support team before you continue.
More on how these scams work: Bitcoin scam awareness, and Scam season: the new playbooks hitting Australians.
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To initiate a Bitaroo Vault Unlock in the App, select ‘Vault’, or visit our Web platform (https://trade.bitaroo.com.au/) and navigate to ‘Account’ → ‘Vault’.
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Click the 'Unlock from Vault' button.
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You will be prompted to enter your 2FA code.
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After this step, please wait for 48 hours to receive an email code. This is an important security measure to ensure the safety of your Vault Unlock, minimising the risk of unauthorised access to your email or device.
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Once you receive the email code, enter it into your Vault Unlock request on the App or on the Web platform.
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Your Vault Unlock request will then be placed in the queue. Our team will process it within 2 business days.