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To initiate a Bitaroo Vault Unlock on the App choose 'Vault' or visit our web platform (https://trade.bitaroo.com.au/) and navigate to 'Account' --> 'Vault'.
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Click the 'Unlock from Vault' button.
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You will be prompted to enter your 2FA code.
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After this step, please wait for 48 hours to receive an email code. This is an important security measure to ensure the safety of your Vault Unlock, minimising the risk of unauthorised access to your email or devices.
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Once you receive the email code, enter it into your Vault Unlock request on the App or on the Web.
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Your Vault Unlock request will then be placed in our queue for review. Our team will process it within 2 business days.