Scammers coach people to say they are acting alone
Someone being scammed is usually told exactly what to tell us, including that nobody is helping them and that the withdrawal is their own idea. If you have been told what to say to Bitaroo, that is the scam. You are not the first, you will not be in trouble for telling us, and you can stop right now.
These are always a scam, whoever the other person says they are:
- Being told to move, send or withdraw your bitcoin to keep it safe, to fix a problem, or to help an investigation.
- Being told what to type, what to say in a video, or being asked to stay on a call while you do it.
- Being asked not to mention that anyone is helping you.
You can stop at any point. Pausing costs you nothing, and nobody here will judge you for asking. Please contact our support team before you continue.
More on how these scams work: Bitcoin scam awareness, and Scam season: the new playbooks hitting Australians.
You can withdraw bitcoin from Bitaroo on-chain or over the Lightning Network, both from the same Withdraw screen. This guide covers both.
Since the introduction of Australia's Travel Rule, the first time you withdraw on-chain to a new address, Bitaroo asks you to verify that the address belongs to a wallet you control. This is a one-time step per address and is explained below.
Step 1: Open Withdraw and enter the destination
Withdrawing to your Bitaroo Wallet. If you have set up a Bitaroo Wallet in the app, it appears as a destination on the withdrawal page. Select it and we fill in a fresh receive address for you, so there is no address to copy or paste. The withdrawal is verified the same way as any other: two-factor authentication, and, if your Wallet was restored from a recovery phrase, an emailed code for the first 48 hours. See Moving between your Account and your Wallet for the full walkthrough. |
Step 2: Verify a new address (on-chain)The first time you withdraw on-chain to a new address, Bitaroo asks you to prove the address belongs to a wallet you control. Choose the method that suits you:
Each method has its own step-by-step article. Once an address is verified, it is remembered, so you will not need to verify it again for future withdrawals. If you do not complete verification, the withdrawal is held as "pending" rather than sent. Your funds stay in your account, and you can finish or cancel a pending withdrawal at any time from your Recent Withdrawals. |
Step 3: Confirm and withdrawReview the address, amount, fee and total. For your security, withdrawing requires two-factor authentication (2FA), and withdrawing to a new address may also require a code sent to your email. Enter the code or codes, then select Submit. |
Withdrawing over Lightning
The same Withdraw screen handles Lightning. Paste a Lightning invoice or a Lightning address and Bitaroo will detect it.
| Because ownership cannot be proven cryptographically on the Lightning Network, you will be asked to confirm that the destination is a self-custodial wallet, one where you or the person you are paying hold the keys. Tick the box and select Continue. |
| If the destination is a known custodial service, such as an exchange or a hosted wallet, the withdrawal is declined. Your funds are safe and have not left your account. Use a self-custodial wallet and try again. If you believe a destination has been declined in error, contact our support team. |
Auto Withdraw
You can also set up Bitcoin Auto Withdraw to withdraw automatically when your balance reaches a threshold.
Important
- Bitcoin transactions are irreversible. Please make sure you are withdrawing to the correct address.
- Withdrawing bitcoin requires 2FA to be enabled on your account.
Privacy Matters
Bitaroo built this verification model to protect your privacy, as well as the privacy of all our other users.
The Travel Rule, introduced on 1 July 2026, forces exchanges to routinely share customers' personally identifiable information with globally centralised third parties whenever bitcoin moves to or from a custodial service and, in the process, exposes the exchange's hot wallet to chain surveillance corporations.
Bitaroo chose to opt out of these "information-sharing" arrangements.
By verifying that you control your own wallet, we can keep your personal information out of unnecessary hands.
This is why we ask you to confirm self-custody before you withdraw, whether on-chain or over Lightning.
Still need help?
If you have any trouble withdrawing bitcoin, please contact our support team and we will help.