If your bitcoin withdrawal was not processed instantly, here are the most common causes and expected turnaround times:
On-chain withdrawal
• The delay could be due to insufficient funds in our hot wallet or other technical reasons.
• Our team has been notified and is working to resolve it.
• If the transaction has not been sent within 24 hours, please contact support.
Lightning Network withdrawal
• Delays are usually caused by insufficient inbound liquidity.
• Our system will continue trying to send the transaction for up to 24 hours.
• If it cannot be sent in that time, the withdrawal will be cancelled.
• If the transaction has not been sent or cancelled after 24 hours, please contact support.